I have been using Instacart for about 3 months. Until recently, everything was fine. I placed an order yesterday October 17th that totaled $83, after submitting the purchase I found that I had forgotten the baby food, so I chose to add items to my recently submitted item. The total was $95. INSTACART!! charged me $83 AND $95 damn dollars!! It wasn`t until the next day that I realized I had been charged a total of $178!!!!! After trying to contact customer service, I was finally told that I would get my remaining excess amount back in 3-5 business days. This is absolutely ridiculous and if you use this company/app, don`t do it!! Add items after submitting your order!! Although they tell you you can. Claim your profile to access Trustpilot`s free business tools and get in touch with your customers. Gain trust and grow your business with customer reviews If you encounter issues with the Instacart shopper app, such as app issues or other app issues while delivering groceries, the cause isn`t always a scam. Sometimes there are issues associated with the application. Every time I order something from here, there is a problem.

But this time, the cake takes. My entire order was delivered to someone else. And then, when they wanted to buy my new order, they charged me for things I didn`t get, and then refunded the wrong amount of money. I have never seen such incompetence in a company! Someone has to start a personal shopper business that is not such a crazy fork! I really hate it. I only used it because I had Covid and couldn`t leave the house. I have tried them twice now and both times my card has been charged, but I have never received the purchased items. First from Costco, then from Publix. The first time, the next day, they delivered me a product that had spent the night in someone`s refrigerator. This second time, no deliveries were received. Now it takes 5-10 business days for a refund. Oddly enough, it only took 5-10 minutes to top up my card. Let`s see if they keep their word by reimbursing me.

What a scam! Poor service. Prices are high. I was given a gallon of milk from costco instacart that expired the same day. The Stakart service representative will not put everything in order for you. It is a waste of money. My whole order was never delivered, they said I cancelled the order even though I had written with the buyer Stacart for about an hour while he was buying my items, and then in the middle of my order he just stopped shopping and left!!! I never heard from him again. And then customer service told me I had to reorganize everything! Seriously, like letting them withdraw another $250.00 from my account!!! I will never use this delivery service again unless Kroger changes the service they contracted with! Incredibly terrible service from Instacart. Consumer tip: Don`t use instacart. They are scammers. If I charged money for a Kroger order, I will not be refunded. Never use Instacart.

Horrible company. I will never use them again and I advise you not to use Instacart. Crooked company. Attract with promises, but don`t keep them. Instacart is a reputable company that offers a safe and convenient way to buy groceries without having to go to stores. Service can be a game changer for busy families – grocery shopping is a time-consuming ride, and being able to assign it to someone else saves hours in your day. Instacart is a great option for those who don`t like grocery shopping or want to spend their time doing something else. Fees are minimal and regular Instacart members can upgrade to Instacart Express and reduce these fees even more. I`ve ordered 15 times via Instacart, the last ones being by far the worst rude miscommunication skills of shoppers totally despising everything you say when they ask you something and you answer, it`s like I`m talking to a brick wall, I`m done with Instacart. I haven`t delivered items that I`ve purchased and never added or received in my cart before. I`m disabled, I`ve asked them to leave it on the porch, but lately they don`t, although I tip them.

Instacart is terrible. Expensive delivery, plus “service” fees and tips, then they get the wrong order but extra items and expired and leave your door completely warm. Not controlling the temperature as promised and trying to call the customer`s device and explain your problems with your order is like calling hell. You can`t ask them based on accents and they keep saying the same thing and they never solve the problem! I gave them so many chances and every time it`s just horrible. You can make changes to your order until your buyer starts working on your list. During your purchases, you can always chat with your customer if necessary. Ordering your groceries online can be a great way to reduce time spent in store and money on impulse purchases. And since you have internet at your fingertips, you can also quickly compare prices between stores.

Now you can start shopping. You can browse by category or by entire site. There is also an option called “Savings” that shows you what products to sell. Once you`ve placed your first order, you`ll also have a choice of a section of frequently ordered items. Instacard used to be a good place to shop, but lately they`re the worst. Horrible buyer. Wrong delivery. Nightmarish customer service. I talked on the phone for 30 minutes and at the end they hung up on me. I won`t recommend this app at all unless you`re looking for a nightmare. Please note that the price difference for replacement items will be charged or refunded.

For my order, I approved replacements for all items, and only one item was replaced. When you sign up for Instacart, you must agree to their Terms of Service, which specifically state that you are responsible for all activities that occur using the Shopper App, whether or not access is authorized by you. The more successful Instacart is as a food delivery app, the more drivers they attract to their platforms. For many drivers, it remains a side business that is paid for on the same day, but for others, it has become one of their main sources of income. Instacart has only caused me problems. They kept my 106.00 of a missing order and refuse to refund me! When checking, you can add delivery instructions for the driver, including door codes, apartment numbers, parking instructions, or ways for the buyer to identify your home. Instacart does not give you the store`s selling prices. So if 3.50 peanut butter is on sale. Instacart will charge you 4.80 regular price. Their prices are all along the line, but on average you pay 20% more. This can add a lot of time to orders, especially if many items are missing.

The safe is safe. In addition to a few stores on this list, there were Meijer, Target, Sprouts Farmers Market, King Soopers, BJ`s Wholesale, Safeway and many other local/regional stores to choose from when I placed my order. I don`t even want to give it a star, but the orders that weren`t delivered last week, the driver said the stores were to blame if they didn`t have the bread when everything was listed online and she was shopping. 3rd time today not delivered made with additional credits so account disabled. Now that I`m disabled, I have to walk 3 miles to the store and maybe take a taxi back. But better than trusting the insta cart staff to see which stores work with Instacart in your area, enter your location on the website or app. You can shop at any store on the list. On the other hand, with credit card payments, you don`t have to worry about how much money you have. The credit card offers great freedom in everyday transactions. However, credit card fraud remains one of the main criminal techniques used to target victims` economic resources and is now increasingly used to steal credentials for e-commerce websites. The most common Instacart issues reported to customer service are: Instacart has several stores in its department.

depending on the region where you live. In some areas, there are liquor stores like ABC Wines and for a separate service fee, they will send you whatever you want. First, you need to download the Instacart app (iOS or Android) or create a free account online. All you have to do is enter your name and email address and then create a password. Once you`ve created an account online or through the app, you can use the same information to log in on both platforms. Some customers complain about excessive fees. This happens when the total amount of your order exceeds the amount of the pre-authorization. Keep in mind that even if you sign up for membership, you will still have to pay the service fee and other local taxes. If you are a user of the grocery delivery app and get error code 1369a on Instacart, it means that you have a problem with your payment method. Make sure your payment method is up to date. If not, update it and try again. In addition to possible markups and $3.99 shipping fee, you can also expect additional service charges for delivery orders.

Service fees vary depending on the location and the number and type of items in your cart. Orders containing alcohol have a separate service charge. The Instacart app allows customers to add preferences for specific items they want and add redemption instructions. But this is not the case for all customers. Of course, you can use your best judgment for replacement items by finding similar items.